Refund & Cancellation Policy | Canada Ferry Palace

At Canada Ferry Palace, we strive to provide clear and reliable support for travelers. As an independent assistance platform, we are not a ferry operator and do not control ferry schedules, operations, or decisions made by third-party providers.

1. Service Cancellations

If you need to cancel a request or service made directly through our platform, please contact our customer support team as soon as possible.
Cancellations may be subject to specific terms communicated at the time of booking or payment.

2. Refunds

If you have paid us directly for a support service and are eligible for a refund, it will be processed back to your original payment method.
Refund processing may take 7–10 business days depending on your payment provider.
Refund eligibility will be clearly stated at the time of payment.

3. Third-Party Ferry Operators

For bookings made with third-party ferry operators, their own cancellation and refund policies will apply.
Canada Ferry Palace is not responsible for refund decisions made by third-party providers.

4. No-Show Policy

If you do not show up for a scheduled journey, refunds may not be available, subject to the operator’s policy.

5. Contact Us

For cancellation requests or refund inquiries, please contact us.